e Diet Star > Policies > Returns Policy, How to return items, Conditions of returned items

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If you have any problems using the site or making an order please contact us by email at service@edietstar.com

Returns Policy

You may return any item within 30 days of receipt of your order for a full refund. Please note that we can only process returns and refunds for items purchased at our on-line store.

How to return items

To return any merchandise, indicate the reason for the return and the order number on a separate piece of paper, securely wrap the parcel, and service@edietstar.com for assistance.

Conditions of returned items

For an exchange or a refund, merchandise must still be in new condition, with its original packaging, accessories and manuals.

Refunds

Once we have received and processed the returned merchandise, we will notify you via e-mail of your refund. Please note that we can refund shipping costs only if the return is a result of our error.

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